Return & Exchange Policy

Returns and exchanges are accepted for all garments. If you are interested in a return or exchange, please submit an email to our Customer Support team within 14 days of the delivery date. Returns and exchanges are not accepted for fine jewelry.

Return & Exchange Procedure

1. Please contact us via Contact Form or e-mail at info@shophadal.com with your order number and “Return” or “Exchange” in the subject reference. Our customer support team will provide a pre-paid return label immediately with no hassle. 
2. The item(s) must be returned in a new and unused condition without any sign of damage.
3. If the security tag has been tampered with, a refund and exchange cannot be issued.
4. Customers are not responsible for the shipping costs of returns and exchanges. 
5. When the item is received, you will receive a confirmation e-mail immediately.
6. After the item is received, it will be inspected and processed as compliant with the indications stated above.
7. The inspection process may take a few days. When the inspection process is complete, you will receive a confirmation e-mail concerning your refund or exchange. Refunds are processed immediately.